Gatekeeper or pre-answering: A feature that screens incoming calls by requiring unknown or unverified callers to identify themselves before connecting. It helps prioritize important calls and block spam or unwanted interruptions.

Unanswered Calls: Calls that are not picked up by the recipient and are instead redirected to voicemail, forwarded to another number, or logged in the app for later review.

Call forwarding: A feature that automatically redirects incoming calls to another phone number or device. This ensures you can stay reachable even when you’re away from your primary device.

Call transfer: The ability to redirect an ongoing call to another contact or device without disconnecting the caller. Commonly used in business settings to pass a caller to the appropriate person or department.

AI Summary: A concise, automated summary of a phone call generated by artificial intelligence. It includes key points and insights from the conversation, saving time and improving organization.

Recording: The process of capturing the audio of a phone call, creating a digital file that can be reviewed later. Recording is useful for reference, compliance, or quality assurance.

Transcript: A text-based version of a recorded call created through speech-to-text technology. Transcripts make it easy to search, reference, or share the content of a conversation.