The Mobile-First Company

Jérémy Goillot

Alexandre Calvez

Maria Correa

Your go-to resource for answers, guides, and tips to make the most of your calling experience. 🚀

Welcome to the Allô Help Center 

Discover the essential steps to set up your account, configure your phone system, and start making/receiving calls right away in under 5 min

🥇 Quick Start Guide

You can easily control your subscription to Allô. To get more information, follow the instructions based on how you subscribed to the app.

💳 Account & Billing

Allô uses VoIP to make and receive calls.

🌐 Network Settings & Connectivity

🛡️ Security & Privacy

Save time and turn more callers into customers with all our integrations.

⚡️ Integrations

Need more than 1 number? Request numbers for your whole team and create accounts directly from your app.

👥 Team features and account

📞 About Allô

Allô is designed for real businesses—not for spam, scams, or shady marketing. To protect our users and keep call quality high, we block certain types of calls, texts, and voicemail…

We Built Allô for Pros. Here’s What Doesn’t Belong.

1️⃣ Getting Started

💡 We offer professional numbers in US, Canada and France to help your business be more professional and legitimate.

🔢 Why do I have a new number?

You can link your personal phone or any other number to Allô to benefit from all the features of all your calls, not just on your Allô number!

📲 How do I connect my personal phone or another number to Allô?

Updating your voicemail ensures your contacts receive a personalized message when they can’t reach you.

🗣️ How do I change the voicemail message?

Yes, you can whitelist specific contacts to bypass the Gatekeeper feature, ensuring their calls go through without restrictions.

🤳🏽 Can I make important contacts skip the Gatekeeper when active?

Text messaging is now available on Allô! 🎉

💬 Can I send and receive text messages with Allô ?

It is not currently possible to disable call recordings from the app directly.

⭕️ Can I stop calls from being recorded?

Yes! Allô offers a 3-day free trial to let you explore all its features before committing to a subscription.

💸 Can I try the app for free?

Currently, Allô is available on PC, Mac and the web.

💻 Is there a desktop version?

Allô can send detailed summaries of your calls, including transcripts and insights, directly to your email.

📨 Can I receive a summary of my calls by email?

Depending how you subscribed, you can receive your invoices.

🧾 How do I get an invoice of my subscription payments?

F.A.Q.

How to create an interactive menu

How to set up business hours ?

How to activate the AI receptionist / AI voicemail on Allô.

How to set up the AI agent ?

How to connect my personal number ?

Discover practical tips to improve your audio experience by optimizing your internet connection.

Why does the sound quality vary on Allô?

If you’re asked to pay again, you’re likely logged into a different account than the one used to subscribe.

You’re being asked to pay again, even though you’re already subscribed?

Having problems? Don't worry, we are here to help you.

⁉️ Most common question

The Allo integration with Shopify enables you to automatically recognize customers when they’re calling and display their information.

🛍️ Shopify

The Attio integration with Allô enables you to automatically recognize your customers, sync them into Allô contacts and log every call.

📁 Attio

The HubSpot integration with Allô enables you to automatically recognize your HubSpot contacts when they’re calling and display their info.

📙 HubSpot

The Google Sheet integration with Allô enables you to log every call received or emitted automatically in the spreadsheet you provide.

🧩 Google Sheet

The Quickbooks Online integration with Allô enables you to automatically recognize your Quickbooks Customers and Vendors and sync them.

📚 Quickbooks Online

Connect your phone number with different APIs to don’t miss any information.

🔕 What is busy mode?

🔀 What is the Gatekeeper and how does it work?

*️⃣ How can I create a WhatsApp account with my Allo number?

🌐 How much do international calls cost?

Having more questions? Don't worry, we are here to help. 

📍 Other Questions

📖 Most used words

Unfamiliar with the terms? Here is our own dictionary for you. 

📓 Glossary

Find answers and get help from Intercom Support and Community Experts

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